This Help Desk Specialist session is recommended for anyone with Help Desk, Org Administration, and/or Customer Cloud Administrator responsibilities. Code42 recommends that all learners attend Code42 Foundations prior to taking this Help Desk session. This instructor-led class is part of the Code42 Education Pass program.
The Help Desk session will cover the fundamentals of Code42 providing an understanding of both the End User and Administrators core concepts and configurations. As well as basic troubleshooting of the Code42 endpoint and Controlling User actions.